Frequently Asked Questions

Get answers to common questions about Call Consult.

During a Call Consult you can review services, pricing, timing, and stylist availability, ask about products or treatments, discuss hair or skin goals, and receive personalized recommendations to determine the best service before booking your in-salon appointment.

Calls usually last 10–15 minutes, providing enough time to answer questions, clarify service details, and suggest options. If more time is needed for complex consultations, we can schedule a longer phone or in-person consultation at your convenience.

Most brief Call Consults are complimentary. Our team offers free initial guidance to help you choose services. If a specialized, in-depth consultation is required, we will inform you beforehand about any fees and how they apply to bookings.

Yes — our team can often reserve appointments, recommend service durations, and suggest add-ons during the call. Final details and payment are typically arranged at booking or upon arrival, depending on service complexity and stylist availability.

Have photos of your current look and inspiration, note treatments you've had and any allergies, and list questions about timing, pricing, or products. This helps our stylists provide accurate recommendations and ensures a productive, efficient consultation call.

You can book or cancel a Call Consult through our website booking form, by phone, or via direct message. Please provide 24-hour notice for cancellations when possible. We'll gladly reschedule if you need a different time or service focus.